Last Updated: August 7th, 2026
1. Introduction
Khanna Paper Mills Ltd. ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools.
By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.
2. Information We Collect
Contact Information
We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, request information, or otherwise provide it to us.
Communications Data
If you opt in, we collect your communication preferences and maintain records of consent and opt-out activity related to SMS and email communications.
Usage and Device Information
We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include IP address, browser type, pages visited, and interaction data.
Appointment and Service Data
If you schedule appointments or use our services, we may collect details related to those interactions.
3. How We Use Your Information
We use your information to:
- Provide requested services and customer support
- Send appointment confirmations and reminders
- Send SMS and email communications you have explicitly consented to receive
- Improve our website and marketing performance through analytics
- Maintain compliance records related to consent and opt-outs
- Protect our business and users, including fraud prevention and security monitoring
SMS Opt-In Details
You may opt in to receive SMS messages from Khanna Paper Mills Ltd. by providing your mobile phone number and checking the optional SMS consent checkbox(es) on our contact form. There are two separate, optional consents: (1) transactional/service messages such as order updates, appointment reminders, and customer care, and (2) marketing and promotional messages such as special offers, discounts, and new product updates. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time. We keep a record of the date, time, and method of your opt-in.
4. Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar tracking technologies (including analytics tools) to remember your preferences, understand how visitors use our website, measure performance, and improve our services. These tools may collect your IP address, browser type, device information, pages visited, and time spent on pages. You can control or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.
5. How We Share Your Information
We do not sell your personal information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties, except subcontractors who provide support services such as SMS delivery and customer service.
We may share information only in the following limited circumstances:
Service Providers
We may share information with trusted vendors who help us operate our business, such as SMS and email delivery services, customer support tools, scheduling platforms, and analytics providers. These providers may use the information only to perform services on our behalf.
Legal and Safety Requirements
We may disclose information if required by law or to protect the rights, safety, and security of Khanna Paper Mills Ltd., our users, or others.
Business Transfers
If Khanna Paper Mills Ltd. is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.
Third-Party Sharing Clarification
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services, such as customer service, is permitted. All other use cases exclude text messaging originator opt-in data and consent, which will not be shared with any third parties.
6. Your Choices
SMS Opt-Out
You may opt out of SMS messages at any time by replying STOP to any message. After you send STOP, you will receive a confirmation message and will no longer receive SMS messages unless you opt back in.
Email Opt-Out
You may unsubscribe from marketing emails by clicking the unsubscribe link included in the email.
Access and Correction
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: info@khannapaper.com
Email: sales@khannapaper.com
Phone: +91 99777 93832
Office: B-26, Infocity-1, Sector-34, Gurugram - 122001, Haryana, India